FAQs

 

ABOUT

faqtory is a Los Angeles-based design syndicate founded by multi-disciplinary artists, Lukus Eichmann and Keith Richardson in 2019.

Cult silhouettes are manifested in immaculate materials using meticulous Italian craftsmanship, and modern design details. As the name would suggest, the faqtory look is anchored in Madchester malaise and adjacent subcultures of the United Kingdom in the 80’s and early 90s.

CONTACT

For all inquiries, please email us at faqoff@faqtoryshoe.com

SHIPPING & RETURNS

Orders 
Orders typically ship within 1-2 business days. Any orders placed on holidays will be processed the next business day. You will receive an e-mail confirmation once your order has shipped. 
  
Sale Items / Promo Codes
Items purchased on sale or with promo codes are FINAL SALE. No returns or exchanges allowed.
  
Returns
We accept returns of eligible items in new condition with the original tags attached for a full refund. A return authorization must be requested within 10 days from the date you received your order. 

Any returns sent without a Return Authorization number or postmarked more than 10 days after receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit. 

Please note that we reserve the right to final approval on all returns.
 
  
Refunds
Once your package has been received, your return will be processed within 5-7 business days. Refunds will be credited to the original payment method for the purchase price, less shipping charges. You will be sent a confirmation email to the address listed on your order when this transaction is complete. 

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. 

 

 

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